We recommend checking your order confirmation email to find out when your items will leave our warehouse. If you are using a purchasing department, you may need to contact them for this information (we use the email address given on the order).
Once your order has been shipped, you should receive a separate email from the courier with tracking details to let you know that it's on its way. Couriers will only provide this to one email address. We do our best to ensure it is to the end user (you).
Use the link in the courier's email for for further information on your delivery.
If there appears to be an issue with the shipment (eg it is not moving from a delivery centre, or it is "onboard for delivery" more than once), please contact us and we can try to have it located and delivered.
All our parcels are sent "signature required". If you would like the parcel delivered without a signature, you must provide the courier your "authority to leave" prior to attempted delivery, which you can do through the tracking link.
If the tracking says "delivered" yet you have not received your order, please request proof of delivery from the courier. During the covid period, couriers may only request a name on delivery, rather than a signature. THey should also take a picture for proof of delivery.
* Keep in mind that universities generally have an agreement with Australia Post, so their deliveries are made to a locked bag and delivered by internal mail. "Delivered" in this case will be to the mailroom only.
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