If your delivery is taking longer than expected, the fastest way to get assistance is to contact your carrier directly and quote the tracking number (if available) to receive more detailed information about the delivery process.
If your order is listed as delivered but you haven't received it - check with others you work with to see if someone has received the order on your behalf. The tracking information should provide the name of the person who received your package. All orders from ProSciTech are required to obtain a signature on delivery.
If your delivery is with Australia Post, your parcel may have been delivered to your internal mail system. This is usually indicated by a very early delivery time eg 6am. Internal mail systems are used by universities and large institutions for safety purposes, so they can be examined prior to delivery.
You can request Proof of Delivery from the courier.
Please contact support@proscitech.com if you need further assistance with a delivery.
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