Shipping FAQs

How long will delivery take?
*Items that are in stock are generally shipped same day.  Overall delivery times vary depending on the product you have ordered and your delivery addres...
Thu, 22 Aug, 2019 at 12:30 PM
What are the shipping charges?
In Australia Orders above $200 are shipped free. $15 shipping and handling charge on orders less than $200. $20 for priority shipping (air) for packages ...
Tue, 21 May, 2019 at 8:27 PM
Can I order from my country?
We do ship world wide, however some regions we have difficulty getting reliable shipping. We may refuse your order if we have previously had a problem in yo...
Wed, 15 May, 2019 at 2:38 PM
Can I 'Click and Collect'?
Yes.  If you are in the Townsville area, use the code 'COLLECT' in the discount code field to remove the freight charges and alert our team to ho...
Wed, 15 May, 2019 at 2:39 PM
Can I use my own courier?
Generally, no.  Freight companies will charge the sender in the event the account has not been paid. We therefore expect freight to be paid prior to shippi...
Wed, 15 May, 2019 at 2:41 PM
How can I track my order?
Once your order is shipped, the courier will email you with the tracking information. Please note:  The email listed on your order receives the tracking...
Tue, 21 May, 2019 at 8:38 PM
How can I get assistance with my delivery?
If your delivery is taking longer than expected, the fastest way to get assistance is to contact your carrier directly and quote the tracking number (if ava...
Tue, 21 May, 2019 at 8:49 PM